User

Support

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Total activity 330
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Activity overview

Latest activity by Support

  • Support created an article,

    Advanced contact list

    This is a beta function, currently being tested live. Feel free to try it before official release. Activate by: clicking  Personal Settings → Look & feel → Experimental → toggle on everything under...

    • Support
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    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Answer group settings for users with phone system permission (1.0)

    Who can access phone system? Users with the permission phone system can view and edit the settings Access phone system To access phone system, click your organization and expand the list  phon...

    • Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Answer group settings for supervisors (1.0)

    Answer group settings for supervisors As a supervisor in an answer group there is some settings that you can configure.  Only Pro users can be a supervisor in an answer group. Answer group settings...

    • Support
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    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Answer groups 101 1.0

    Who can access answer groups? All users can access the answer groups Access answer groups To access answer groups, click The basics of answer groups Welcome to the 101, let's get started wit...

    • Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Telink 1.20.0

    Release notes 1.20.0 Update live: 2023-03-07 Platforms: All What's new? Possible to place agents in different segments in an answer group. These groups are then layers in the call flow. E.g. ...

    • Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Forgot your password

    If you have been logged out and forgot your password, you can easily reset it. Reset your password Click on "Forgot your password?" Enter your email adress Click on send Follow the instructions gi...

    • Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Shared contacts

    Who can access Contacts?  All users with the permission Contacts can access them Open contacts Click  choose your organisation, and expand the list Contacts Create a Contact Group Click  a...

    • Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Edit another user's personal settings

    Edit another users's personal settings With the permission personal settings, you will be able to edit another user's personal settings. The permission is found under internal administration. Se...

    • Support
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    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Super search

    Who has access to the super search? All users with the permission Super search can access it Use the super search You use the regular search field in the app, simply type your search and switch...

    • Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Support created an article,

    Edit another user

    Who has access to edit users? Users with the permission Users & Teams can access and edit another user How to edit a user Via Users & Teams in the organization settings by expanding a user Via ...

    • Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes