Who can view the statistics overview?
- All users in the answer group
- All users with complete search & play access permission
The statistics overview shows a leaderboard and statistics summary of the users / group(s) selected.
How to see the statistics overview
To get started you need to have a search result. After that, click / tap "Show statistics overview"
Depending on the search you made you will see the leaderboard. Per default it will show outbound, inbound - answered & inbound - abandoned per agent in the group
The statistics overview presents how the users have performed in the group. You can see how the group has performed as well as the agent.