When it comes to changing the current operator on a customer the mobile number must have the same MEX connection in the Telink system as it has in the operators.

• • Log in as a super admin on the organization
  • Click on  followed by the organization name
  • Under phone system, choose operator configurations
  • Click set up operator
  • Select the right operators and set the activation time. The activation time must match the time the customers numbers will go live
  • Additional information applies for some carriers, please check here before you continue.
  • The new operator is now created
  • Don’t delete the old one yet, wait until all the numbers have been transferred to the new one
• • Select the old operator, i.e., the one you are changing from
  • Click on one of the numbers under connected number
  • Change it to the new one under operator
  • Click save
  • Repeat step 1-4 on all the numbers until all numbers are gone from the list connected numbers

• Fallback billing ID is the number that will be billed if a user, Answer Group, IVR, or a number is missing billing ID. This is the number you get from the operator and it's usually the main number

  • 1. Click on the new operator
  • 2. Add a fallback billing ID

  The system will   not allow calls to be made without a fallback billing ID.