Who can delete call recordings?
- Users can delete their own recordings when given the permission
- Supervisors, agents (own recordings in group), and agents (other recordings in the group) when given the permission
- Users with the permission complete search and play access can delete all recordings
Delete your own recordings
Given you have the permission, you can delete your own recordings. Follow these steps to do it.
You can also delete several recordings with bulk actions. See the guide bellow for deleting recordings in the call log
- Via the menu bar:
- Click on
- Click on
- Click on All
- Click on on the recording you want to delete
- Click on
- Click yes
You can not restore deleted recordings. Once deleted you will not be able to recover them.
- Via the menu bar:
- Tap
- Tap
- Tap All
- Tap on the recording you want to delete
- Tap
- Tap yes
You can not restore deleted recordings. Once deleted you will not be able to recover them.
Delete recordings from an answer group / other user in the call log
- From the menu bar:
- Click on
- Click on Call logs
- Do your search for the recording(s)
- On the call you want to delete a recording:
- Click on
- Click on
- Click yes
- Do step 1-3 above
- Select the calls you want to delete by clicking on
- Under search result click
- Click on
- Click yes
You can not restore deleted recordings. Once deleted you will not be able to recover them.
- From the menu bar:
- Tap
- Tap Call logs
- Do your search for the recording(s)
- On the call you want to delete a recording:
- Tap
- Tap
- Click yes
- Do step 1-3 above
- Select the calls you want to delete by tapping
- Under search result click
- Tap
- Tap yes
You can not restore deleted recordings. Once deleted you will not be able to recover them.
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