Manage opening hours

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  • Updated

Who can adjust the opening hours?

To manage your opening hours in an answer group or IVR menu you need to have the phone system permission or be a supervisor.
  • If you have the phone system permission, you can access the opening hours in all answer groups and IVRs.
  • As a supervisor, you only access the opening hours in answer groups you monitor

Manage opening hours in an answer group as an administrator

    1. Click SETTINGS_GEAR.svg and choose your organization
    2. Expand the phone system EXPAND_DOWN.svgand click on the answer group
    3. Click the answer groups, and then click Scheduling & Welcome Message
    4. Click ADD_SQUARE.svg to add a schedule
    5. Under Welcome Message, you can choose what's going to happen when someone calls you 
    6. Under Closed Handling,  you can choose what's going to happen when someone calls you when the answer group is closed
    1. Tap SETTINGS_GEAR.svg and choose your organization
    2. Expand the phone system EXPAND_DOWN.svgand click on the answer group
    3. Tap the answer groups, and then tap Scheduling & Welcome Message
    4. Tap ADD_SQUARE.svg to add a schedule
    5. Under Welcome Message, you can choose what's going to happen when someone calls you 
    6. Under Closed Handling,  you can choose what's going to happen when someone calls you when the answer group is closed

Manage opening hours in an answer group as a supervisor

    1. ClickOPERATOR.svg
    2. Click on the supervisor tab
    3. Click the answer groups, and then click Scheduling & Welcome Message
    4. Click ADD_SQUARE.svg to add a schedule
    5. Under Welcome Message, you can choose what's going to happen when someone calls you 
    6. Under Closed Handling,  you can choose what's going to happen when someone calls you when the answer group is closed
    1. TapOPERATOR.svg
    2. Tap on the supervisor tab
    3. Tap the answer groups, and then tap Scheduling & Welcome Message
    4. Tap ADD_SQUARE.svg to add a schedule
    5. Under Welcome Message, you can choose what's going to happen when someone calls you 
    6. Under Closed Handling,  you can choose what's going to happen when someone calls you when the answer group is closed
  • The platform manages the opening hours from top to bottom. When you are going to close the answer group for Easter, Christmas, or holiday, you need to enter the opening hours at the top for them to take effect.

Mange opening hours in an IVR as an administrator

    1. Click SETTINGS_GEAR.svg and choose your organization
    2. Expand the phone system EXPAND_DOWN.svgand click on IVRs
    3. Click on the IVR, and then click Manage Scheduling 
    4. Click on ADD_SQUARE.svg , to add a schedule
    5. Click on Advanced Settings
    6. Under Closed Handling, you can choose what's going to happen when someone calls you when the IVR is closed
    1. Tap SETTINGS_GEAR.svg and choose your organization
    2. Expand the phone system EXPAND_DOWN.svgand click on IVRs
    3. Tap on the IVR, and then click Manage Scheduling 
    4. Tap on ADD_SQUARE.svg , to add a schedule
    5. Tap on Advanced Settings
    6. Under Closed Handling you can choose what's going to happen when someone calls you when the IVR is closed
  • The platform manages the opening hours from top to bottom. When you are going to close the IVR menu group for Easter, Christmas, or holiday, you need to enter the opening hours at the top for them to take effect.

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