Open the menu to activate a new SIM card

Click  -> Organization Settings -> Account -> Subs

To be able to activate a new SIM card, you need to be an account owner or have the permission account.

Activate a new SIM card

1. Under Subscriptions, expand  Subs mobile
2. Go to the user/number in question
3. Under the SIM section, click on
4. Fill in the new SIM ICC number (20 digits)
5. Click Save

Now you can ask the user to switch to the new SIM card in their phone. Sometimes the activation can take a few minutes. If it doesn't kick in, please try restarting the phone.